Legal
Privacy policy
How we collect, use and protect the personal information you share with us.
This policy is a starting point and should be reviewed by a qualified adviser and aligned with UK GDPR and Turkish KVKK before formal launch.
Who we are
Next New Steps ("we", "us") operates this website and patient platform to provide information about stroke and neuro-rehabilitation at our centre in Istanbul and to support enquiries, consultations and care for prospective and current patients.
What we collect
When you submit an assessment, create an account, message your care team, or contact us by email or phone, we collect the details you choose to share, typically your name, contact details, the treatment you are interested in, and any medical information you send (such as scans or clinical notes).
How we use it
We use your information to respond to enquiries, arrange consultations and treatment, deliver your recovery programme, and improve our service. We do not sell your data.
Lawful basis
We process your information on the basis of your consent and our legitimate interest in responding to enquiries and providing care. Health information is special-category data and is handled with additional care.
Retention
We keep enquiry and clinical information only as long as necessary to support your care and to meet legal and medical record-keeping obligations, typically up to five years after account deletion where required, then delete it securely.
Your rights
You can ask us to access, correct or delete your information, or withdraw consent, at any time by emailing [email protected] or through your care team in the app.
Cookies
This site uses minimal cookies. Spam protection on our forms (Cloudflare Turnstile) may set a cookie to verify you are human.
Contact
Questions about this policy? Email [email protected].